The Navigators

  • HR Benefits Generalist

    Job Locations US-CO-Colorado Springs
    Category (Portal Searching)
    Human Resources
  • Overview

    The Benefits Generalist shall serve and shall fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose:  To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.


    This position administers all benefits plans for the employees of The Navigators ensuring appropriate benefits coverage is provided for those eligible.  The Benefits Generalist also supports paid time off & retirement plans and works in partnership with the Benefits Manager researching best practices and compliance regulations.


    Benefits Plans Administration                                                                                                                   50%

    • Administer all benefit plans according to plan documents and regulatory requirements (state and federal).
    • Administer eligibility and enrollment for all benefit plans.
    • Ensure benefit plans and procedures are compliant with ACA, HIPAA, ERISA, USERRA, FMLA, COBRA and other regulations.
    • Respond to inquiries from participants regarding the status of their requests for benefit questions/transactions. 
    • Responsible for monitoring and responding to emails in the main benefits account. 
    • Primary contact for participants for all benefits related questions from open enrollment or coverage inquiries.  Assist employees in researching and resolving issues with insurance carriers and third-party administrators and any escalated issues that might arise.
    • Provide consultation to participants in the case of life events and mid-year benefit changes.
    • Assist with employee customer service regarding FMLA, ADA, and Paid Time Off processes. This includes customer service support for Life, Disability, & Long-Term Care
    • Responsible for delivering employee information to a third-party administrator to ensure COBRA & Retiree notifications are being sent to eligible participants and payments are handled correctly.  
    • Work closely with Payroll to ensure accuracy of benefit related deductions.
    • Responsible for analyzing and correcting any discrepancies as a result of files that are sent to the vendors to enroll employees in all benefits plans.
    • Responsible for the success of our yearly Open Enrollment in Workday including the benefit plans and processes set-up to support employee elections.
    • Responsible for Open Enrollment communication and employee presentations. 
    • Manage the integration files that communicate eligibility and enrollment of employees in each plan to the vendors promptly and efficiently. 
    • Primary resource for the three Workday updates annually in partnership with the Personnel Systems Administrator and Business Systems Analysts.
    • Troubleshoot errors and coordinate corrections with the month end process for billing corrections.
    • Educate and support Navigator travelers requiring International Medical Travel Insurance. 

    Benefits Communication                                                                                                              25%

    • Work with Benefits Consultants & Benefits Team to develop and implement Benefit Orientations for benefit-eligible new hires, providing education with a focus on a prompt and efficient personal welcome. 
    • Develop relationships, foster increased collaboration, problem-solve, and innovate new processes that serve benefit-eligible new hires.
    • In partnership with Benefits Consultants & Benefits Team, assist with the development and review for all Employee Benefit Program communications to educate participants and provide important benefit reminders throughout the year. 
    • Serve as the content steward for the maintenance of the Benefits Website.
    • Promote and educate staff on benefit vendors’ discount programs and products.

    Additional Responsibilities                                                                                                                        25%

    • Maintain fitness room and exercise equipment within.
    • Promote and host annual Flu Shot clinic for employees.
    • Partner with the Benefits Manager and consultants for wellness research and compliance. 
    • Pursue new initiatives and incentives to make wellness available and embraced by all employees.
    • Provides back up administrative and participant support as for Retirement Plans.
    • Provide support for audits as required.
    • Provide administrative support for quarterly Benefit Committee Meetings as needed.
    • Serve on the Domestic & International Crisis Management Teams and provide support when needed.
    • Maintain applicable knowledge in all arenas and pursue professional development.
    • Travel for training and meetings as required.
    • Be knowledgeable of privacy related protections of employment and HR legislation.
    • Intermediate understanding of Microsoft office and other Human Resources systems.
    • Assist with other Benefits or Human Resources duties as assigned.


    • Belief in and adherence to the Statement of Faith and Mission of The Navigators
    • Associates Degree in Business Administration or related Human Resources or equivalent job-related experience
    • Minimum three years of experience benefits/human resources administration or customer service fields preferred.
    • Proven technical aptitude required.  Specific experience in an automated benefit/HR application preferred
    • Excellent communication skills both verbal and written
    • Customer service experience
    • Excellent people skills that provide the ability to collaborate and communicate within a team and cross functionally with other teams.
    • Ability to learn new software
    • Extreme attention to detail
    • Ability to multi-task and work within a team environment


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