The Navigators

  • Field Support Center Personnel Representative

    Job Locations US-CO-Colorado Springs
    Category (Portal Searching)
  • Overview

    The Field Support Center Personnel Representative shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose:  To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.


    This position provides personnel support within the Field Office for field staff.  This includes the administration, initiation of, and correspondence regarding personnel change requests within the field. These responsibilities span from when a field staff applies for a role with The Navigators to when they end their staff relationship. 



    • Administer the application process in The Navigators’ applicant tracking system (iCIMS) which includes correspondence with the applicant, hiring supervisor and others as requested.
    • Communicate regularly with staff leaders about new applicants – where they are in the process, needs, concerns, etc.
    • Responsible for moving the applicant through all iCIMS workflows to include the automated reference checks, background screening process and automated Staff Development and Care Questionnaire.
    • Ensure all required information and documentation is collected and appropriately in electronic worker records filed in The Navigators’ personnel system (Workday) and/or iCIMS
    • Responsible for initiating personnel actions for field staff in Workday (e.g., hires, transfers, compensation changes, etc.)
    • Partners with Human Resources for maintaining knowledge and ensuring the compliance of personnel processes, policies and procedures
    • Routes inquiries to the appropriate HQ employees when needed
    • Attend meetings as requested to communicate and clarify processes
    • Coordinate and conduct administrative training for new staff in cooperation with the appropriate HQ staff.
    • Track, manage, and collect required new staff information and/or documentation prior to their first day of staff and/or their first assignment.
    • Responsible for the procurement and distribution of recruiting materials as needed in coordination with the needs of recruiting directors.


    Customer (Staff) Service

    • Provides phone support with a positive attitude and excellent customer service
    • Provide ongoing personnel support for staff once they have reported to their assignment.
    • Help route calls to Staff Services when appropriate
    • Assists staff with onboarding process, such as setting up ministry account, initiating hire in Workday, and facilitating P-Card applications
    • Create, distribute and collect profiles of ministry opportunities.


    Additional Responsibilities

    • Maintain regular communication with your supervisor for operational responsibilities and workload management.
    • Provide assistance to directing staff and leaders to available personnel reports per mission.
    • Attend personnel team and Field Office meetings for admin communication, development, cross training and support.
    • Attend field meetings and events as appropriate.
    • Submit and allocate ministry expenses to appropriate cost centers.
    • Be familiar with and support field protocols as they relate to personnel topics.
    • Responsible for submitting hours worked in the organizational Time Tracking system due on a weekly basis
    • Complete additional job-related tasks as assigned


    Personal Development

    • Pursue intimacy with Jesus in all things for the glory of God.
    • Participate in the annual Plan and Progress review process with direct supervisor including creating annual goals and developmental objectives




    • Belief in and adherence to the Statement of Faith and Mission of The Navigators
    • Minimum of a high school education
    • Minimum of 3 years personnel administration experience
    • Must have strong verbal and written communication skills
    • Microsoft Office Suite proficiency (40 to 45 wpm)
    • Aptitude to learn new software applications as necessary
    • Strong organizational and problem-solving skills
    • Must have exceptional customer service skills
    • Proven relational and collaborative skills within a team and cross-functionality with other teams
    • Self-motivated and can work independently
    • Excellent attention to detail
    • Ability to maintain discretion and confidentiality of information
    • Demonstrated experience to multitask and prioritize in a fast-paced and changing environment


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