The Service Desk Administrator shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This position ensures desktop computer operations so that end users can accomplish business tasks, which includes receiving, prioritizing, documenting and actively resolving end user help requests, and escalating incidents according to the corporate escalation policy. Problem resolution may involve the use of diagnostic tools, as well as require individual in-person, hands-on help at the desktop level.
Strategy & Planning
Acquisition & Deployment
Formal Education & Certification
Knowledge & Experience