The Navigators

  • Staff Services Coordinator

    Job Locations US-CO-Colorado Springs
    Category (Portal Searching)
    Administrative
  • Overview

    The Staff Services Coordinator shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose:  To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost. 

     

    This position provides quality, professional and friendly support to staff in order to help them carry out their Navigator ministry responsibilities.

    Responsibilities

    • Answer a high volume of phone calls and emails.
    • Solve basic issues and problems from staff.
    • Accurately route calls to the appropriate person, mission or department.
    • Provide detailed and accurate information to callers and emails.
    • Diagnose problems and issues faced by staff in order to direct them to the appropriate person, mission or department for a solution.
    • Respond to and accurately route email correspondence to the appropriate person, mission or department.
    • Provide basic NavTeams, NavOffice, Navigator website and Workday navigation assistance to callers.
    • Provide donation information to staff using Clearview, and identify / resolve issues with donation.
    • Perform basic database maintenance on behalf of staff if needed.
    • Train staff how to find information for future reference.
    • Assist other departments with special projects as appropriate.
    • Track all calls and emails to track themes.
    • Produce reports to show call and email trends.
    • Help address system issues based on call themes.
    • Write communication pieces for staff (usually within NavWeekly).
    • Maintain staff discounts.
    • Train new staff in using Navigator websites.

     Other Duties and Responsibilities:

    • Connect with supervisor to share information about most common issues and requests
    • Participate in team meetings and organizational activities as schedule allows
    • Attend training and professional development as necessary and applicable
    • Attend two Navigator conferences or ministries each year to interact with field staff
    • Additional job-related duties as assigned

    Qualifications

    • Belief in and adherence to the Statement of Faith and Mission of The Navigators
    • Minimum of a high school education and some business related experience
    • Must have strong verbal and written communication skills
    • Microsoft Office Suite proficiency (40 to 45 wpm)
    • Aptitude to learn new software applications as necessary
    • Must have previous customer service or call center experience
    • Strong organizational and problem-solving skills
    • Must have exceptional customer service skills
    • Strong Internet navigation skills
    • Proven relational and collaborative skills within a team and cross-functionality with other teams
    • Self-motivated and can work independently
    • Demonstrated experience to multitask and prioritize in a fast-paced and changing environment

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