The Navigators

Guest Services Associate

Job Locations US-CO-Colorado Springs
Category (Portal Searching)
Hospitality

Overview

The Guest Services Attendant shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose:  To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost. 

 

This position functions as a primary point of contact for customers, guests, visitors, donors, potential business, and Navigator Employees who visit Glen Eyrie or contact Glen Eyrie by phone or email before, during or following a visit.

Responsibilities

  • Answering a multi-line phone system
  • Making reservations by phone
  • Greeting and directing guests
  • Facilitating the check-in and check-out process of guests at the front desk
  • Responding to customer-service issues and other general issues in person, by phone and email
  • Cash-handling and managing other financial transactions

 OTHER DUTIES AND RESPONSIBILITIES

 

  • Project management, both short-term and long-term
  • Problem solving
  • Cleaning and organizing
  • Copying, faxing

Qualifications

  • Belief in and adherence to the Statement of Faith and Mission of The Navigators.
  • Demonstrates a sincere and mature walk with Jesus Christ
  • Willingness to abide by the policies of the Glen Eyrie handbook
  • Has prior retail or hospitality experience
  • Must be able to work a flexible schedule including days, nights and weekends.
  • Strong customer-care focus
  • Knowledge of Microsoft Office suite
  • Excellent computer skills and the ability to learn new software
  • Excellent telephone skills
  • Excellent interpersonal skills
  • Excellent cash-handling skills
  • Excellent math skills
  • Ability to work unsupervised

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