The Navigators

  • Guest Services Attendant - Hotel Front Desk

    Job Locations US-CO-Colorado Springs
    Category (Portal Searching)
    Hospitality
  • Overview

    The Guest Services Attendant shall serve the Glen Eyrie Group (GEG) and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His Kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

     

    This position functions as a primary point of contact for customers, guests, visitors, donors, potential business, and Navigator Employees who visit Glen Eyrie or contact Glen Eyrie by phone or email before, during or following a visit.

    Responsibilities

    • Answer a multi-line phone system
    • Make reservations by phone
    • Greet and direct guests
    • Facilitate the check-in and check-out process of guests at the front desk
    • Respond to customer-service issues and other general issues in person, by phone and email
    • Cash-handling and manage other financial transactions

     

    Other Duties and Responsibilities:

    • Project management, both short-term and long-term
    • Problem solving
    • Cleaning and organizing
    • Copying, faxing

    Qualifications

    • Belief in and adherence to the Statement of Faith and Mission of The Navigators.
    • Demonstrates a sincere and mature walk with Jesus Christ
    • Willingness to abide by the policies of the Glen Eyrie handbook
    • Has prior retail or hospitality experience
    • Must be able to work a flexible schedule - three to four days a week, including days, nights and weekends. Shifts are regularly 6 to 8 hours.
    • Strong customer-care focus
    • Knowledge of Microsoft Office suite
    • Excellent computer skills and the ability to learn new software
    • Excellent telephone skills
    • Excellent interpersonal skills
    • Excellent cash-handling skills
    • Excellent math skills
    • Ability to work unsupervised

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